Terms of Service

These Terms of Service define the rules for using the online store available at www.esim.com.pl, including the rules for concluding sales agreements for digital products (eSIM cards), order processing, payments, delivery, and complaint handling procedures.

The owner and administrator of the Service is TECHMOBILE Sp. z o.o., with registered office at ul. Lwowska 10/36, 00-658 Warsaw, entered in the National Court Register under KRS number 0001221514, NIP: 7011297579, REGON: 543888031. Contact: [email protected].

Definitions used in these Terms:

To use the Service and purchase an eSIM, the following are required:

IMPORTANT: The Customer acknowledges that using the purchased eSIM requires a mobile device that: (a) supports eSIM technology (has a built-in eSIM module), and (b) is not SIM-locked (unlocked for any operator).

Before purchasing, the Customer is obliged to verify device compatibility. The responsibility for verification lies with the Customer.

The Customer must use the Service in accordance with law and good practices.

Prohibited:

The Service Provider reserves the right to suspend or block access upon detecting abuse.

Product information on the website constitutes an invitation to conclude a contract under Art. 71 of the Polish Civil Code.

To conclude a contract, the Customer: (1) selects a data package (country/region, data amount, validity), (2) fills out the order form (as guest or registered user), (3) accepts these Terms of Service, and (4) makes the payment.

The sales contract is concluded upon successful payment. The product is delivered instantly via electronic means - a QR code and installation instructions are provided by email or through the user panel.

Available payment methods:

Payment cards:

Online payment services are provided by Autopay S.A.

Under Art. 38 of the Polish Consumer Rights Act, the right of withdrawal does not apply to digital content not supplied on a tangible medium if performance began with the Consumer's express consent before the withdrawal period expired.

In practice: Due to the nature of the product (digital code), after the QR code is sent and/or the eSIM installed, a return is not possible.

By purchasing and requesting immediate delivery, the Customer consents to the loss of the right of withdrawal.

In the event of a refund for a transaction made by the Customer using a payment card, the Seller shall refund the amount to the bank account linked to the Customer's payment card.

The Seller shall refund the payment using the same payment method used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for them.

The Service Provider is responsible for conformity of the service with the contract.

You may claim a refund if:

Complaints are not accepted when:

Complaints should be sent to [email protected] and include: order number, problem description, and phone settings screenshots. Processing time: up to 30 days.

TECHMOBILE Sp. z o.o. sells telecommunications services provided by global partners. We strive for the highest quality but do not guarantee uninterrupted network availability worldwide.

For non-Consumer customers, warranty liability is excluded and compensation is limited to the order amount.

The administrator of personal data provided by the Buyer while using the Store is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for processing, as well as data recipients – can be found in the Privacy Policy available in the Store, in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".

The purpose of processing the Buyer's data by the Seller, provided in connection with purchases in the Store, is the fulfillment of orders. The legal basis for personal data processing in this case is: the sales contract or actions taken at the Buyer's request aimed at concluding it (Art. 6(1)(b) GDPR), the Seller's legal obligation related to accounting (Art. 6(1)(c) GDPR), and the Seller's legitimate interest consisting in processing data for the purpose of establishing, pursuing, or defending potential claims (Art. 6(1)(f) GDPR).

Detailed personal data processing rules are defined in the Privacy Policy (available at /privacy), which is an integral part of these Terms.