Question 1

What is eSIM and how does it work?

Accepted Answer

eSIM is a digital SIM card built into your device. Instead of a physical card, you receive a QR code that you scan with your phone. After activation, you can immediately use mobile internet in your chosen country.

Question 2

How is eSIM different from a regular SIM card?

Accepted Answer

A traditional SIM card is a physical chip you insert into your phone. eSIM is built into the device - no swapping needed. Just scan a QR code and you're set. It's faster, more convenient and more secure.

Question 3

Can I use eSIM and a regular SIM card at the same time?

Accepted Answer

Yes! Most devices support Dual SIM mode - you can use your local number on the physical SIM card and eSIM for internet abroad.

Question 4

How do I activate eSIM?

Accepted Answer

After purchase, you will receive a QR code via email. Go to your phone settings, find the option to add a cellular plan, and scan the QR code. Then enable data roaming on the installed eSIM. The whole process takes just a few minutes.

Question 5

When does the package start counting?

Accepted Answer

The data package starts counting from the first connection to the network in the destination country, not from the time of purchase. So you have full control over usage.

Question 6

Can I activate eSIM before my trip?

Accepted Answer

Yes, we recommend activating your eSIM before traveling while you have Wi-Fi access. The profile will be installed, but data will only start counting when you connect to a network in your destination country.

Question 7

Does my phone support eSIM?

Accepted Answer

Most modern smartphones support eSIM, including iPhone XS and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and many other models. Check your device specifications or contact us.

Question 8

How many eSIM profiles can I have on my device?

Accepted Answer

It depends on the device. iPhone can store 8-10 eSIM profiles, but only one can be active at a time alongside the SIM card.

Question 9

Does eSIM work on tablets and smartwatches?

Accepted Answer

Yes, many tablets (e.g. iPad) and smartwatches (e.g. Apple Watch) support eSIM. Check your device specifications.

Question 10

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards (Visa, Mastercard), Apple Pay, Google Pay and BLIK. All transactions are encrypted and secure.

Question 11

What if I use all my data?

Accepted Answer

You can purchase additional data packages at any time through our website. The new package activates instantly.

Question 12

Can I get a refund?

Accepted Answer

Yes, if your eSIM hasn't been activated yet, you can get a full refund. After activation, refunds are handled on a case-by-case basis.

Question 13

Can I keep my main phone number?

Accepted Answer

Yes! eSIM works as an additional data plan. Your main number remains active, and eSIM provides you with internet abroad without roaming costs.

Question 14

Does eSIM work on planes and ships?

Accepted Answer

eSIM requires cellular network coverage. On planes and ships there is usually no coverage, unless they offer dedicated services.

Question 15

How fast is the internet via eSIM?

Accepted Answer

We offer speeds up to 5G depending on availability in the country. On average, we connect to two networks per country to ensure the best coverage.

Question 16

What should I do if the QR code doesn't work?

Accepted Answer

Make sure you have a stable Wi-Fi connection. Try scanning the code again or enter it manually in settings. If the problem persists, contact us.

Question 17

Why don't I have internet after activating eSIM?

Accepted Answer

Check if data roaming is enabled in your settings. Make sure eSIM is selected as the mobile data source. Restart your phone and try again.

Question 18

Can I transfer eSIM to another phone?

Accepted Answer

In most cases, the eSIM profile can be transferred to a new device. Contact us and we'll help with the transfer process.

How can we help you?

Browse help topics

About eSIM

Activation

Compatibility

Payments & Pricing

Coverage & Roaming

Technical Issues

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